We’re Here to Help

Have a question about your order, a product, shipping, or anything else?

Our customer support team is here to help.

Whether you need assistance before placing an order or need an update on an existing purchase, simply get in touch with us and we'll be happy to assist.

Customer Support

Email: support@shimaglow.com

Phone: +61 466 607 216

Business Address:
Level 35, Tower 1
100 Barangaroo Avenue
Barangaroo, NSW, Australia

Customer Support Hours

Monday – Friday
9:00 AM – 5:00 PM (AEST)

We aim to respond to all enquiries within 1–2 business days.

Order Enquiries

For faster assistance with an existing order, please include your order number in your message.

Thank you for choosing Shima Glow. We’re always happy to help you glow with confidence.